How refunds, cancellations, credits, and failed generations are handled at TryOnLoom
2026/08/28
This Refund Policy applies to paid TryOnLoom subscriptions and credits. It should be read together with our Terms of Service and Acceptable Use Policy.
Eligible plans include a 7-day trial. After the trial, the selected monthly or annual subscription renews automatically until you cancel it. You can cancel from Settings > Billing before the next renewal date. Cancellation stops the next renewal; your access and any applicable plan credits remain available until the end of the current paid period.
You may request a refund within 14 calendar days of your first paid subscription charge by emailing support@tryonloom.com. We review requests in good faith and in accordance with applicable law.
Digital services that have already been delivered are generally not refundable. This includes credits that have been used and AI try-on results that have been successfully generated. If TryOnLoom materially fails to provide the paid service, we will investigate and may provide a refund or service credit where appropriate.
Credits are not cash, cannot be transferred, and cannot be exchanged for money. Plan credits expire on the expiry date shown in Settings > Credits. Promotional, registration, and referral credits may have separate expiry dates.
TryOnLoom charges credits only for a completed AI try-on. If a generation fails and you believe credits were deducted incorrectly, contact support with the approximate date and time of the attempt so we can review the record.
For a refund or billing question, email support@tryonloom.com from the account used for the purchase and include the subscription plan and approximate purchase date.