Privacy Policy

Introduction

This Privacy Policy explains how TryOnLoom collects, uses, stores, and protects personal data when you use our AI virtual try-on service.

Information We Collect

We collect the information needed to operate the service, including:

• Account and contact information: your name, email address, and messages you send to support.
• Uploaded and generated images: the person images, garment images, and virtual try-on results you upload or create through the service.
• Billing information: subscription, payment status, and transaction records needed to manage your plan. Complete payment card details are handled by the payment service.
• Technical and security information: IP address, browser and device details, request logs, and records needed to protect the service and investigate errors or abuse.

How We Use Your Information

We use this information to:

• provide and maintain virtual try-on generation, accounts, subscriptions, and customer support;
• secure the service, prevent abuse, diagnose failures, and resolve technical issues; and
• communicate about your account, service requests, and billing.

Storage and Retention

When you delete your account, we will delete your account data, uploaded images, and generated results within 30 days. Backups containing this information may be retained for up to 90 days before they are deleted or overwritten.

Service Providers

We use service providers that process data on our behalf to operate the service. Depending on the feature you use, these categories include website hosting, account and database services, image storage, AI image processing, transactional email, and payment processing. They may process only the data needed to provide their service to us.

Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. No online service can guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the date above.

Contact Us

For questions about this Privacy Policy or your data, contact support@tryonloom.com.