How refunds, cancellations, credits, and failed generations are handled at TryOnLoom
2026/08/28
This Refund Policy applies to paid TryOnLoom subscriptions and credits. It should be read together with our Terms of Service and Acceptable Use Policy.
Eligible plans include a 7-day trial. After the trial, the selected monthly or annual subscription renews automatically until you cancel it. You can cancel from Settings > Billing before the next renewal date. Cancellation stops the next renewal; your access and any applicable plan credits remain available until the end of the current paid period.
Except where applicable law requires otherwise, TryOnLoom does not provide cash refunds for subscription fees, including first payments, renewal charges, annual-plan charges, or unused plan time. Cancelling a subscription stops the next renewal; it does not refund fees already paid.
Credits are not cash, cannot be transferred, and cannot be exchanged for money. Plan credits expire on the expiry date shown in Settings > Credits. Promotional, registration, and referral credits may have separate expiry dates.
TryOnLoom charges credits only for a completed AI try-on. If the platform or AI service fails before a usable result is generated, no credits are charged for that attempt.
For a billing question, email support@tryonloom.com from the account used for the purchase and include the subscription plan and approximate purchase date.